A video surveillance system may consist of many parts and devices made by various manufacturers. The Installer or system integrator who has delivered the system to you knows all parts of your system. Therefore, always contact your system supplier to get help to any problems or questions you may have.
A contact person - normally in the local Evve sales office - has been assigned to all our resellers. In case of any problems, please email or call your assigned contact person to get help.
Our technology partners such as camera manufacturers also have a dedicated contact person in the professional services team of Evve R&D , whom they should contact.
Evve offers the Software Maintenance Agreement (SMA) to its customers as the best way to secure the maintenance of their Evve software. It ensures predictable, lowest total-cost-of-ownership over the full lifecycle of the software.
All software version updates, both minor and major, are free of charge for SMA customers. By keeping the software up-to-date, you can rest assured that the latest hardware and software components (which may include new letter and number combinations or new plate designs) continue to work at optimum level in your environment.